Maybe this is why so many of the people behind those menus are so unhelpful. They want us to want the memu instead of a person.
Automated telephone services may get slightly less annoying thanks to research being carried out at Spain's Universidad Carlos III de Madrid and Universidad de Granada. A team of scientists from those institutions has created a computer system that is able to recognize the emotional state of a person speaking to it, so that it can alter its behavior to make things less stressful.
