2015 customer name change scandal
In January 2015, Lisa Brown, a Comcast subscriber from Spokane, Washington called Comcast in attempt to downgrade her cable package, she was offered an upgrade which she denied. On her next billing cycle, she discovered the name on her bill was changed to "Asshole Brown".
Comcast released a statement stating, "We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change, We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."
The employee in question was terminated. Brown's name was fixed, and a refund for 2 years of service was given, along with 2 more years of service for free.
In January 2015, Lisa Brown, a Comcast subscriber from Spokane, Washington called Comcast in attempt to downgrade her cable package, she was offered an upgrade which she denied. On her next billing cycle, she discovered the name on her bill was changed to "Asshole Brown".
Comcast released a statement stating, "We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change, We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."
The employee in question was terminated. Brown's name was fixed, and a refund for 2 years of service was given, along with 2 more years of service for free.