Here is an article from Vanity Fair that is based of the tapes from NORAD with NEADS - The Northeast Air Defense Sector.
Here is the beginning, rest in in the article.
The Northeast Air Defense Sector
The first human voices captured on tape that morning are those of the "ID techs"—Senior Airman Stacia Rountree, 23 at the time, Tech Sergeant Shelley Watson, 40, and their boss, Master Sergeant Maureen "Mo" Dooley, 40. They are stationed in the back right corner of the ops floor at a console with several phones and a radarscope. Their job in a crisis is to facilitate communications between neads, the civilian F.A.A., and other military commands, gathering whatever information they can and sending it up the chain.
08:37:08
O.K., a couch, an ottoman, a love seat, and what else … ? Was it on sale … ? Holy smokes! What color is it?
In the background, however, you can make out the sound of Jeremy Powell, then 31, a burly, amiable technical sergeant, fielding the phone call that will be the military's first notification that something is wrong. On the line is Boston Center, the civilian air-traffic-control facility that handles that region's high-flying airliners.
08:37:52
BOSTON CENTER: Hi. Boston Center T.M.U. [Traffic Management Unit], we have a problem here. We have a hijacked aircraft headed towards New York, and we need you guys to, we need someone to scramble some F-16s or something up there, help us out.
POWELL: Is this real-world or exercise?
BOSTON CENTER: No, this is not an exercise, not a test.
08:37:56
WATSON: What?
DOOLEY: Whoa!
WATSON: What was that?
ROUNTREE: Is that real-world?
DOOLEY: Real-world hijack.
WATSON: Cool!
The first human voices captured on tape that morning are those of the "ID techs"—Senior Airman Stacia Rountree, 23 at the time, Tech Sergeant Shelley Watson, 40, and their boss, Master Sergeant Maureen "Mo" Dooley, 40. They are stationed in the back right corner of the ops floor at a console with several phones and a radarscope. Their job in a crisis is to facilitate communications between neads, the civilian F.A.A., and other military commands, gathering whatever information they can and sending it up the chain.
08:37:08
O.K., a couch, an ottoman, a love seat, and what else … ? Was it on sale … ? Holy smokes! What color is it?
In the background, however, you can make out the sound of Jeremy Powell, then 31, a burly, amiable technical sergeant, fielding the phone call that will be the military's first notification that something is wrong. On the line is Boston Center, the civilian air-traffic-control facility that handles that region's high-flying airliners.
08:37:52
BOSTON CENTER: Hi. Boston Center T.M.U. [Traffic Management Unit], we have a problem here. We have a hijacked aircraft headed towards New York, and we need you guys to, we need someone to scramble some F-16s or something up there, help us out.
POWELL: Is this real-world or exercise?
BOSTON CENTER: No, this is not an exercise, not a test.
08:37:56
WATSON: What?
DOOLEY: Whoa!
WATSON: What was that?
ROUNTREE: Is that real-world?
DOOLEY: Real-world hijack.
WATSON: Cool!
